Managing director
Cara
Our dedicated Managing Director, Cara, brings a wealth of experience to her role, having excelled in multiple industries. With an impressive twenty years of experience in retail management and fourteen years of providing invaluable administrative assistance to locksmiths, Cara possesses a diverse skill set that enriches her leadership. Her extensive background in both customer-oriented retail environments and the locksmithing industry equips her with a comprehensive understanding of business operations and client satisfaction. Cara’s multifaceted expertise enables her to effectively guide our team and drive our company’s success.
Director & senior SCEC endorsed locksmith
Jayden
With an impressive 15 years of industry experience under his belt, Jayden stands out as a licensed security installer and consultant and a senior SCEC approved locksmith. His extensive background equips him with a wealth of knowledge and expertise, making him a valuable addition to our company. In his role, Jayden takes charge of overseeing the day-to-day operations, ensuring that everything runs smoothly and efficiently. His keen eye for detail and dedication to excellence make him an invaluable asset to our team.
Customer service
Tanya
Tanya is a highly valued member of our team, with over 20 years of experience and a wealth of knowledge in the locksmith industry. As our lead customer service representative, she is the first point of contact for all incoming calls and emails. Tanya’s excellent communication skills and easy-going nature make her great at understanding what a client needs and how we can best assist them. She is always eager to help and is a pleasure to talk to.
Workshop supervisor, locksmith
Jai
Jai Wallace is a dedicated locksmith, with seven years of industry experience. After commencing his apprenticeship with Prestige Lock Service in 2017, Jai briefly left the industry for six months, before returning to Prestige as a valued employee. Jai has a keen eye for detail and excels in handcrafting keys. Additionally, Jai has carved a niche for himself in automotive locksmith work, demonstrating versatility and proficiency in a variety of specialised areas within the field. Jai’s dedication to quality and precision skills makes him a key asset to the Prestige Lock Service team.
Senior locksmith
Rhys
Rhys Lapham is an invaluable asset to Prestige as our senior road locksmith, bringing with him a remarkable 21 years of experience in the field. With his extensive expertise, Rhys has earned the reputation of being our go-to onsite locksmith. His exceptional customer service skills and vast knowledge of locksmith techniques make him the ideal solution for any lock-related problem, no matter how big or small. Clients can rely on Rhys to swiftly and efficiently resolve any locksmith issue that comes his way, ensuring their satisfaction and peace of mind.
Locksmith
Ciaran
Ciaran is a highly skilled and qualified locksmith, with over seven years of industry experience. Ciaran has been part of the Prestige Lock Service team for over a year, delivering a range of locksmith services to our valued clients. Ciaran specialises in key duplication and identification; installation of window locks, deadlocks and door closers; emergency entrance to vehicles and houses; automotive lock service and repairs; and installation, repair and quoting of industrial and residential security.
Locksmith
Jayden Hollings
Our qualified locksmith, Jayden Hollings, is a skilled all‑rounder who works confidently across commercial, residential and automotive locksmithing. He brings strong technical ability, a calm and professional approach and a commitment to getting every job done right. Jayden’s precision, customer focus and pride in his craft make him a trusted technician and a highly valued member of our team.
Second-year apprentice
Rory
Our second-year apprentice, Rory, is an indispensable member of our workshop staff, contributing not only as a skilled stores person but also as a provider of excellent customer service. With two years of industry experience, Rory has quickly proven himself to be a dedicated worker, demonstrating an outstanding work ethic and a commitment to service excellence. His passion for delivering outstanding service ensures that our customers receive the utmost care and satisfaction in every interaction.
First-year apprentice
Kaleb
Kaleb is our first-year apprentice and a valuable new addition to our team. In the short time he’s been with us, his skills in the trade have developed quickly. You’ll find Kaleb at the sales counter assisting customers and in the workshop, where he assembles locks and keys behind the scenes.
Last updated: 2026
